True Omni-Channel Presence
Voice – Web Chat – Email – Text SMS – In-App Support – Social Messengers – Video
Unmatched Customer Engagement
Customer Care – Sales – Lead Generation – Social Media Moderation – Answering Services – IT Support – Website Assistance
Critical Market Research
Customer Satisfaction Surveys – Public Opinion – Political Polling – Exit Interviews
Enrollment – Financial Aid – Notifications – IT Support – Student Satisfaction Surveys – Virtual Assistant
CAHPS Surveys – Enrollment – Answering Services – Claims Processing – Dispatch – Virtual Assistant
Given Cicero’s background, it isn’t surprising that they have technical depth. However, what did surprise me was how they marry that with really good business judgment and pragmatism for how to go from insights to action.
– EVP, Global HR Consulting Company
Cicero has really deep expertise in all forms of qualitative and quantitative research. They can use a lot of different techniques and they approach each problem as unique, tailoring the analytical plan accordingly.
- EVP, Global Services Provider
Not only is Cicero an absolute delight to work with, but the value they provided completely exceeded my expectations. I can honestly say that Cicero is now my consulting firm of choice.
– COO, International Consumer Technology Provider
Since 2009 Cicero has helped [our university] measure student satisfaction, market demands, and new education programs. Projects have required Cicero to secure and protect sensitive information, understand the demands and needs of students in order to have optimal interaction outcomes, and produce results that give [us] the best path forward.
– VP of Marketing, For-Profit Online Higher Education ProviderCOO, Multi-National Home Automation Company
Cicero has been a true partner to us… Cicero has been extremely flexible over the years in adapting to the changing needs of our patient satisfaction program which has enabled our organization to provide the best patient care possible.
- Director, Non-Profit Healthcare Provider