What are people saying and how are you responding? Comments made on social media can make or break you. Cicero BPO can help you establish the perfect social media presence.
Social Messenger tools allow our skilled agents to monitor the social media stratosphere, finding opportunities to proactively comment in public conversations. It could be someone tweeting a good experience they recently had with your organization. A positive re-tweet can be a valuable public marketing tool. What if someone has something negative to say on Facebook? Between Cicero’s messenger tools and well-trained agents, we can help catch it before too many jump on the bandwagon and, thereby, you show the world how great your company is at being responsive.
At Cicero BPO, we truly strive to be your partner in establishing and protecting your brand and driving deep customer loyalty.