Customer Support – Website Assistance – IT Support – Order Processing – Complaint Resolution – After-Hours Answering Service.
Taking care of your customers is our primary business. What makes us unique is how we care the way you care; about your customers, about your products, and about your services. Above all, we place the highest value on our ability to drive deep loyalty between you and your customers. We do this through unmatched customer care, striving for excellence in each step of the customer journey.
Full and complete representation of your organization. As a premier business process outsourcer, our goal is to be completely indistinguishable from your company. We want callers to believe that the great experiences they have are with you and your organization.
Seamless assistance in answering questions or giving directions coupled with effective driving of your customers towards ordering pages is how Cicero BPO Division stands above our peers.
Patience and excellent service are our hallmarks. We expertly match the right agents to your project to ensure that your customers are never left without the answer they need.
Well-trained agents make for consistent accuracy in order entry and customer order processing. Additionally, we work hard to maximize each call by driving up-sells and recurring orders, where appropriate.
After-Hours Answering Service
If your needs are limited to a provision of overflow or after-hours contact handling, Cicero BPO has you covered. Our staffing allows us to have agents on hand, 24 hours per day, 7 days per week, 365 days per year. We can be there in case of emergencies or just serve as your permanent after-hours solution.