Our Leadership

Our leadership team is merely part of the extraordinary 300+ Cicero Group team. Our skillsets are broad and our experience is deep, allowing us to bring a breadth and depth of capabilities to all of our client engagements.

Dr. Trent E. Kaufman

Chief Executive Officer
Dr. Trent E. Kaufman Chief Executive Officer

Dr. Trent Kaufman is the Chief Executive Officer of the Cicero Group (www.cicerogroup.com). In 2006, he sold to Cicero the education transformation firm he had founded five years earlier. Today, that company, Education Direction (www.eddirection.com) is a wholly-owned subsidiary of Cicero’s and works with over a thousand schools around the world to measurably improve student learning. Dr. Kaufman is respected globally for developing sophisticated systems to enable the use of performance data to maximize individual and team performance at organizations of varied purpose and form. He is a leading author of two best-selling books surrounding organizational transformation. Prior to becoming a leading thinking in organizational design and transformation, Dr. Kaufman’s first “career” was in public education. He began as a social studies teacher in Washington D.C. before becoming a high school principal in the Bay Area of California. Trent received a bachelor’s degree in Social Science, with an emphasis in Economics from Brigham Young University. He earned a master’s degree in Education and Leadership from the University of California, Berkeley. Trent earned a master’s degree in Policy Management and a doctorate in Performance Management from Harvard University. Trent’s public service includes volunteer leadership positions with the Boy Scouts of America, church service, and advisory board roles with the Nike Innovation Fund, Strayer University, and High School Futures.

Connect with Trent:
Career Highlights:
  • Founder, Education Direction
  • Former Senior Associate, Education Resource Strategies
  • Former Principal, Alameda County High, Middle, and Elementary Schools
  • Harvard University, PhD, Research Fellow; UC Berkeley, MS

Erik Pfeiffer

BPO Practice Lead
Erik Pfeiffer BPO Practice Lead

Erik Pfeiffer is the BPO Practice Lead with Cicero Group. He specializes in finance, strategy, and organizational design. His major projects have included reorganizing the sales process for a sales division responsible for $1B in annual revenue, redefining the marketing strategy of a $3B medical supply company, and spearheading process development and optimization of Cicero’s education practice’s turnaround services for 1000+ public and private schools and 100+ districts. He has also been integral in Cicero Group’s own internal restructuring and growth strategy development.

Connect with Erik:
Career Highlights:
  • Marketing Director, Stardocs Media
  • Analyst, Goldman, Sachs & Co.
  • Brigham Young University, BS Economics

Randy W. Shumway

Chairman and Partner
Randy W. Shumway Chairman and Partner

Randy Shumway founded the Cicero Group (www.cicerogroup.com) in 2001 with four people working out of a basement. At the beginning of 2017, when Randy stepped down as CEO, Cicero had grown to over 350 professionals with offices crossing the United States. In 2016, Randy was awarded Utah’s Lifetime Achievement award and was named CEO of the Year in recognition of his professional accomplishments. Randy’s vision in founding Cicero was to deliver more than mere strategic recommendations to organizations but to actually roll-up sleeves and help organizations effectively execute the ideas. During his more than 16 years at Cicero, Randy has led multiple transformation and change management engagements for Fortune 1000 clients in such sectors as High Tech, Telecommunications, Life Sciences, Manufacturing, Financial Services, Consumer Products and Education. Having stepped down as CEO, Randy today leads the Change Management and Transformation practice at Cicero as well as the firm’s private equity subsidiary. Randy is on the corporate board of Snowhite and of Angoss Software (TSX: ANC). He serves on two state appointed boards – the state’s Economic Council and its Education Commission. Randy serves on multiple volunteer boards such as Southern Utah University, Utah’s Employment Taskforce, Boy Scouts of America Great Salt Lake Council, and EducationFirst. He is a prolific author in the Deseret News and in Forbes regarding effective education and economic public policy. Prior to starting Cicero, Randy was the Executive Vice President and Managing Partner at Answerthink. He started his career at Bain & Company. Randy obtained his MBA from Harvard Business School, graduating with highest academic honors (Baker Scholar).

Connect with Randy:
Career Highlights:
  • Former Executive Vice President and Managing Partner, Answerthink
  • Former Associate, Bain & Company
  • Harvard Business School, MBA, highest academic honors

Lawrence T. Cowan

Senior Partner
Lawrence T. Cowan Senior Partner

Lawrence has spent the last decade helping to build the Cicero Group's analytics practice. He has experience helping Fortune 500 firms solve real business challenges with data, including attrition, segmentation, sales prioritization, pricing, and customer satisfaction. He also leads the firm in predictive analytics and Big Data related engagements.

Connect with Lawrence:
Career Highlights:
  • Lead Business Consultant at Morris Murdock
  • Senior Research Analyst at Bassett
  • Northwestern University, MS
  • Westminster College, MBA
  • Brigham Young University, BA

Kathryn Quist

Chief of Staff
Kathryn Quist Chief of Staff

Kathryn began her career in 2007 working on market research engagements for Dan Jones & Associates. After Cicero acquired Dan Jones & Associates in 2009, Kathryn’s skills in operational management, market research, and communications were quickly leveraged as she moved into roles as the Executive Assistant to the CEO, then managing operations for the BPO practice, to then become the firm’s Chief of Staff. With 10+ years at the firm, her understanding of Cicero’s long-term strategy, along with her acumen in effective communication positioned her well to now direct communications and public relations for Cicero.

Connect with Kathryn:
Career Highlights:
  • Chief of Staff, Cicero Group
  • Operations Manager of BPO Practice
  • Qualitative Research Coordinator, Dan Jones & Associates
  • Professional Research Certification (PRC)
  • Digital Marketing Certificate from the University of Utah

Terrijeane Waagen

Team Manager
Terrijeane Waagen Team Manager

Terrijeanne has over 11 years in the call center industry with 9 of those years at Cicero BPO in leadership positions. She assists Ken in all aspects of running the call center, but is particularly focused on maintaining and developing technology. Terrijeanne oversees critical call center operations and utilizes effective scheduling to ensure reliable and efficient results.

Career Highlights:
  • Coursework at SLCC (Salt Lake Community College) and Westminster College
  • Currently working towards a Bachelor’s degree