Top-tier Contact Center Solutions; affordable, effective, and dynamic – by design.
Cicero Group is an internationally recognized strategy consulting and research firm headquartered in Salt Lake City, Utah. We work with top management teams nationally and internationally to assess needs and provide data-driven decision support to capture and build value in a variety of industries and across a full range of organization structures. We work with publicly-traded corporate entities, government agencies, not-for-profit organizations, and public and private educational institutions. For over 20 years, we’ve created value for our clients by helping them solve unique problems. Our results speak for themselves.
Cicero BPO Division is your one-stop resource for business process outsourcing. Whether you need someone to simply field a few seasonal service calls or need a full team of experts to provide everything from initial customer outreach through customer life cycle management, we are committed to being a true partner at every stage.
Cicero BPO Division set out to be the premier contact center solution, specializing in bringing boutique solutions to the world of outsourced customer engagement services. Regardless of the size of your organization, our commitment to you is that we care like you care; about your customers, about your products, and about your services. Above all, we place the highest value on our ability to drive deep loyalty between you and your customers. We do this through unmatched customer care, striving for excellence in each step of the customer journey.
Cicero BPO Division utilizes best-in-class technology to ensure that we stay ahead of the pack. A true omni-channel presence allows us to seamlessly engage customers over various channels and even drive customers to the channels that best meet your company objectives. Whether it’s helping you to cut costs or providing platinum-level care to your customers, Cicero BPO does it like no one else.
At Cicero BPO, your customers are handled by tenured, well-trained representatives, guided by experienced leaders. With combined contact center experience of nearly 80 years amongst our key leadership, you are assured that your organization is well-represented each time we engage with one of your customers.
Our clients see us as strategic thought partners who help develop their most critical organizational strategies, and we take pride in knowing that they turn to us to help answer their most burning strategic questions. For more information on how we can help you or your organization, please contact us.